Terms & Conditions - Dun-Bri Group

Terms & Conditions

About Us

This web site is owned and operated by Dun-Bri Services Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details: Dun-Bri Services Ltd, Watermill Industrial Estate, Aspenden Road, Buntingford, Hertfordshire, SG9 9JS, United Kingdom // Phone: +44 1763 274185 // Fax: +44 1763 274186 // Email: sales [at] dun-bri [dot] com // VAT Reg. No. GB 493 2857 10

Beacon Monkey, Emergency Vehicle Services, Auto Electrical Warehouse, Truck & Trailer, Workshop Online are all trading names of Dun-Bri Services Ltd.

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'My Basket' and you will be asked for a few details that we need to be able to complete the order.

We accept card and PayPal payments. If you do not wish to pay online, you may call us to place you order and pay over the phone.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Delivery Schedule

We will deliver your order as soon as we can, based on the delivery method you selected at time of checkout. We will normally send your order to you in 1-2 business days. International orders are generally received in under 7 days.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders

If your item is not in stock, we will back order for you. Delivery times displayed on the website are an estimate and not binding. Please do not place the order if you are not willing to wait for the goods. If you have ordered an item that is not on the website and is not a normal stock item these cannot be cancelled.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

A majority of our online orders are processed via PayPal, providing unbeatable protection including buyer protection if an item does not arrive. You do not even need an account with them, you can still pay by credit/debit card. Find out more at www.paypal.com.

We do not store credit card details nor do we share customer details with any 3rd parties.

Reaching Us

If you need to reach us, please email us using the 'Contact us' links on each page of this online shop, alternatively, you can call on 01763 274185 (International +44 01763 274185) or write to us at

Dun-Bri Services Ltd

Watermill Industrial Estate

Aspenden Road

Buntingford

SG9 9JS

United Kingdom

Privacy Policy

Dun-Bri Services Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Data collected by this site is used to:

a. Take and fulfil customer orders

b. Administer and enhance the site and service

c. Issue a unique identifier (e.g. customer login)

d. Monitor customer account status beyond that required for individual purchases

e. Only disclose information to third-parties for goods delivery purposes

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return website offered goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You (the buyer) are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or miss-described.

Any goods returned should be in a saleable condition, including packaging.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

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© 2018 Catalogue . Watermill Industrial Estate, Aspenden Road, Buntingford SG9 9JS

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